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Application & Hiring Process FAQs

Does NAU accept paper applications?  All applications for Classified Staff and Service Professional positions must be submitted on-line, however, if you need a reasonable accommodation to complete the application process please contact Human resources at (928) 523-2223 or the Office of Affirmative Action and Equal Opportunity at (928) 523-3312.  If you are interested in a Faculty or Administrator Openings, please follow the application instructions on the posting. [Top of Page]

How do I access the application? You can access the NAU employment application from any computer that has access to the Internet.  Visit the HR homepage (www.nau.edu/hr) and click on Job Openings, then Staff Openings, then Careers @ NAU.  Many places have computers available to the public, including public libraries and community employment service offices.  Computers are also available in the NAU Human Resources Office Lobby and our staff is happy to assist you.  [Top of Page]

When I try to access the application, I get an error message that will not allow me to see the page. What can I do? First, we recommend that you access the application using Internet Explorer. If you are an NAU employee or student, please be sure that you are NOT logged into LOUIE or PeopleSoft.  If you are, close all internet windows before trying to access the application again.  
 

Second, try closing your web browser and then opening it again.  Upon re-opening your browser, please delete your temporary internet files and cookies.  To do this, on your browser’s toolbar click Tools, then Internet Options.  In the Temporary Internet Files section, click Delete Cookies and also Delete Files.  After you have completed these tasks, you should be able to access the application.  
 

Finally, if you cannot, you should contact your systems administrator or Internet service provider, they may have a firewall installed that is preventing you from viewing our page.  [Top of Page]

How do I login to the application system? To apply for openings, you will need to establish a unique user name and password. Both the user name and password are case sensitive. Please keep a record of the information for future use.
If you did not provide an email address in your profile, you will need to establish a new user name and password and begin the application process again.  [Top of Page]
 
I don’t have an email account. How do I get one? You may obtain a free email account through several internet sources such as Yahoo (www.yahoo.com) or MSN Hotmail (www.hotmail.com).  [Top of Page]

I can’t remember my user name or password.  Can you tell me what it is? If you have entered an email address in your profile you can click on “Login Help” on the Careers page and request that your user name or password be sent to your email address.  If you do not have an email address in your profile, you will need to create a new user name and password and recreate your application materials.  [Top of Page]

How can I search the job openings? You may sort the list of jobs by clicking on any of the headers. For example, if you click on the “Job Title” heading, it will sort the openings in alphabetical order. If you click it again, it will sort them in reverse alphabetical order. 

With the Advanced Search Option, you may search by job vacancy number, part-time/full-time status, job family or location using the provided menus. You may also type in keywords or a job title to search by. It is best to use full words in defining your search criteria. [Top of Page] 

How can I view more information about one of the job titles listed? Click on the job title for a full description of the position.  If you want to apply for that job, just click the “Apply Now” button on the posting.  [Top of Page]

How often is the job vacancy information updated? Job vacancy information on the web is updated daily.  Please note that the availability of each position is subject to change at any time.  [Top of Page]
 
Can I apply for more than one job at a time? Yes.  You may select multiple positions by clicking in the box(es) to the left of the job title(s) of the jobs you are interested in and then click “Apply Now”.  The same application information will be submitted for each selected position.  [Top of Page]
 
Can I attach a resume and a cover letter to my application? Yes, but it must be all in one document.  Therefore, we recommend that you put your resume and cover letter in one Microsoft Word or Adobe Acrobat document, using page breaks to separate them.  It is also recommended that you include your name and the position vacancy number in the attachment and/or in the document title.  [Top of Page]
 
What if my resume and cover letter are not Microsoft Word or Adobe Acrobat (.pdf) documents? Our system can only accept documents in these formats.  You will need to convert your documents before attaching them to your application.  [Top of Page]

Do I need to submit an application in order to apply? Classified Staff and Service Professional openings require a separate application to be submitted via the web-based application for each position.

Faculty and Administrator Openings usually do not require an application. These postings indicate what materials are required and where to send these materials in the “How to Apply” section of the posting announcement.  [Top of Page]
 
Do I need to submit a separate application for each position that I would like to apply for? Yes, a separate application needs to be submitted for each individual position for which you wish to apply. You may apply for more than one position at a time by clicking in the box to the left of the job title in the job posting list, then clicking on the "Apply Now" button.  

Additionally, you may return to the application at a future date and most of the information you have already provided will be there for you to edit.  Be sure to review your information before submitting each application, and you must answer all of the applicant questions before applying for each application submission.   [Top of Page]
 
Where do I submit an application? All Classified Staff and Service Professional applications must be completed on-line.  For assistance with the on-line application, please view the Applicant Tutorial.  If you have questions please contact our Customer Service Center at 928.523.2223 or send us an email at HR.Contact@nau.edu. 

Faculty and Administrator Openings specify the types of materials needed for the application process, and where those materials should be sent.  [Top of Page]
 
Will you consider my application for other positions that are available at NAU? You will only be considered for the position(s) for which you submit an application.  If you would like to be considered for other available positions, you will need to submit a separate application for each position.   [Top of Page]
 
Do I have to fill out all portions of the application if I attach a resume? Yes.  In order to receive full consideration you need to completely fill out each section of the application, even if you attach a resume.  [Top of Page]

When is my application due? All applications must be submitted via Careers @ NAU no later than midnight on the closing date for the position. Applications received after the closing date will not be considered.  [Top of Page]

What does 'Open until further notice' mean? If an application deadline reads 'Open until further notice', the hiring department is accepting applications until an adequate applicant pool is established. Once an applicant pool has been established, the posting will be updated to provide applicants three days of notice before the position closes. However, on occasion, the vacancy may close without notice. If you have interest in a position, it is highly recommended that you apply as soon as possible upon seeing the announcement.  [Top of Page]

When will my references be checked? Departments can choose to check applicants' references at any time. If you would like special consideration in having an employer contacted, please indicate this in the responsibilities section under the work experience section of the application.  [Top of Page]
 
Can I print my application? You will not be able to print your application.  If you are selected for an interview, a paper application will be provided at the interview for you to review for accuracy and sign.  [Top of Page]
  
 How do I know that you have received my application? Once you submit your application and agree to the conditions of employment you will receive a confirmation email (if you have provided an email address) within a few hours.  [Top of Page]
  
 Can I look at previous applications that I have submitted? You may view any applications that you have submitted by logging in and viewing your history on the My Careers page of Careers @ NAU.  [Top of Page]
 
How long after I apply might I be called for an interview? The time varies depending on the department conducting the search. However, it usually takes 2 - 3 weeks after the closing date on the job to conduct interviews and reach a hiring decision.
 

The department conducting the search will notify applicants directly to request an interview or notify them that a selection has been made.  [Top of Page]
 
Who can I contact for specific questions not listed here?
Phone: 928-523-2223
Email: HR.Contact@nau.edu
Location: Centennial Building 113 West DuPont, Flagstaff, AZ 86011 (corner of DuPont & Beaver Street) 

 
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