Northern Arizona University

Don’t miss these upcoming training and development opportunities:

Sessions for supervisors:

• Leading Your Team Through Change – Will provide supervisors tools to have conversations about prioritizing work, shifting tasks/roles between employees, and leveraging these kinds of conversations to gain efficiencies for the long run.
• Writing and Delivering the Final Appraisal - Will outline key principles to help supervisors in synthesizing performance feedback information, looking for consistency, using wording that focuses on the behavior, and a few legal issues to avoid as the final appraisal is written and discussed with the employee.

Sessions for all employees:

• Performance Appraisal Basics – For employees and supervisors, this session introduces the process, format and timelines of the classified staff and service professional appraisal.
• Customer Service Connections - Good service includes taking initiative, problem solving, anticipating needs, practicing service recovery when things have gone wrong and navigating challenges outside of our control. Explore ways to connect these principles, how to `train' customers for future interactions and ways to use the resources provided to lead your own customer service refresher discussion in other staff settings.
• Staying Engaged in Unsettling Times – Many employees are committed to the work and want to keep moving forward – but need a few tips and tools to help. This session will explore how to use a variety of skills to strengthen your position and positively contribute to the work and the workplace environment.
• Business Communication Basics - Will provide basic principles for creating clear, concise and professional messages whether writing emails, memos, letters or web information.

For more information and to register, visit Training Opportunities.