|Purpose of Classification
||Traces, locates and contacts individuals or organizations to collect overdue monies such as bad checks, student loans, promissory notes or any kind of account receivables and student debt.
||This is first in a series of two classifications. This class is distinguished from Collections Specialist, Senior in that incumbents do not perform the lead role or the specialized functions of that classification.
|Example of Duties
- Researches and analyzes accounts prior to initiating debtor contact, examines historical data and evaluates past collection efforts.
- Determines most effective and economical means of collection for each account; applies standard due diligence practices to collect monies owed; composes correspondence requiring knowledge of procedures and practices in collections and also sends a variety of standard collection letters.
- Maintains files on all past due accounts, documenting details of methods utilized to secure payment.
- Utilizes available resources and skip tracing techniques to ascertain locations of persons with past due accounts.
- Contacts customer and establishes reason for past due account situation; makes arrangements for payments to bring account current and follows up to ensure obligation is satisfied.
- Advises debtor with past due accounts of proper payment schedules and the principles of credit and credit standings.
- Provides financial counseling to discuss and resolve the debt situation; restructures or revises payment terms within well-established limits and procedures; recommends hardship or other deferments when appropriate to supervisor.
- Uses computer terminal to access data base for obtaining account status or entering data on assigned accounts; verifies accuracy before and after entry.
- Applies payments received to proper accounts, keeping accurate accounting records of each transaction; reconciles records with computer reports; makes necessary adjustments or corrections.
- Compiles information and prepares a variety of reports on collection activities for supervisor, such as faculty/staff delinquent accounts and account status/progress.
- Recommends accounts to be turned over to collection agencies or for litigation; prepares report of historical data to substantiate action to be taken.
|Knowledge, Skills and Abilities
- Knowledge of rules and regulations pertaining to collection methods and techniques.
- Knowledge of rules and regulations relating to consumer credit.
- Knowledge of procedural and legal aspects of collecting.
- Skill in evaluating information or situation and making judgments based on facts.
- Ability to effectively communicate.
- The ability to work effectively with people from a variety of culturally diverse backgrounds.
- Three years of collection or related experience; OR,
- Associate's degree in Business, Public Administration or related field AND one year of related clerical collection experience; OR,
- Any equivalent combination of experience, training and/or education.